Privacy Policy

1. Who we are

The Appetite Momos operates a chain of quick-service momo outlets with our main branch at Dada Patil Wadi, Opposite Kotak Mahindra ATM, Thane West, Thane 400602. For the purposes of applicable data-protection law, we act as the data fiduciary/controller in respect of the personal data we collect through this Website and our ordering channels.

2. Information we collect

We collect the following categories of information:

• Information you provide directly. When you use our contact form, franchise enquiry form, or contact us via phone, WhatsApp or email, we may collect your name, phone number, email address, and the contents of your message or enquiry.
• Order-related information. If you place an order with us directly (for example over WhatsApp or phone), we may collect your name, delivery or pickup details, order contents and related communications.
• Information collected automatically. Like most websites, we may automatically collect limited technical information such as your device type, browser, approximate location (derived from IP address), pages viewed and interactions, through cookies and similar technologies.

We do not knowingly collect sensitive personal data (such as financial account details) through this Website. Please do not submit payment card or banking information through our forms or WhatsApp.

3. How we use your information

We use the information we collect to:

• respond to your enquiries, messages and franchise requests;
• receive, confirm, prepare and fulfil your orders;
• provide customer support and service-related communication;
• operate, maintain, improve and secure our Website and services;
• send you information about offers, new items or updates, where you have requested it or where permitted by law;
• comply with our legal obligations and enforce our terms and policies.

4. Legal basis and consent

We process your personal data on the basis of the consent you provide when you submit your details to us, for the performance of services you request (such as fulfilling an order), and to comply with legal obligations. By submitting your information through our forms or contacting us, you consent to the collection and use of your information as described in this Policy. You may withdraw your consent at any time by contacting us using the details below; this will not affect processing already carried out.

5. How we share your information

We do not sell your personal data. We may share your information in the following limited circumstances:

• Service providers. With trusted third parties who help us operate our business (for example, messaging platforms such as WhatsApp, hosting providers and analytics services), strictly to perform services on our behalf.
• Delivery partners. If you order through third-party platforms such as Swiggy or Zomato, your information is processed by those platforms under their own privacy policies.
• Legal and safety. Where required to comply with applicable law, legal process or governmental request, or to protect our rights, property or safety, or that of others.
• Business transfers. In connection with a merger, acquisition, franchising arrangement or reorganisation of our business.

6. Third-party platforms and links

Our Website contains links to third-party services, including online ordering platforms (Swiggy, Zomato), social media (Instagram, Facebook) and Google Maps. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing them with your information.

7. Cookies and analytics

We may use cookies and similar technologies to operate the Website, remember your preferences and understand how the Website is used. You can control or disable cookies through your browser settings, although some features of the Website may not function properly as a result.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. When data is no longer required, we take reasonable steps to delete or anonymise it.

9. Data security

We implement reasonable technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may have the right to access, correct, update or request deletion of your personal data, to withdraw consent, and to raise a grievance regarding the handling of your data. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

11. Children's privacy

Our Website is not directed at children, and we do not knowingly collect personal data from children without appropriate consent from a parent or guardian. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after any changes constitutes acceptance of the revised Policy.

13. Grievance and contact

If you have any questions, concerns or grievances about this Policy or our handling of your personal data, you may contact us at:

• The Appetite Momos
• Dada Patil Wadi, Opposite Kotak Mahindra ATM, Thane West, Thane 400602
• Email: theappetitemomos07@gmail.com
• Phone: +91 73046 09535