Terms & Conditions

1. Acceptance of these Terms

By accessing, browsing or otherwise using the Website, or by placing an order or submitting an enquiry through our channels, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you are using the Website on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Eligibility

You must be at least 18 years of age, or accessing the Website under the supervision of a parent or legal guardian, and capable of forming a legally binding contract under the Indian Contract Act, 1872, to use this Website and place orders.

3. Use of the Website

You agree to use the Website only for lawful purposes. You must not:

• use the Website in any way that breaches any applicable law or regulation;
• attempt to gain unauthorised access to, interfere with, or disrupt the Website, its servers or networks;
• introduce viruses, malware or other harmful or malicious code;
• copy, reproduce, scrape or exploit any part of the Website for commercial purposes without our prior written consent;
• submit false, misleading, abusive or unlawful information through our forms or contact channels.

4. Menu, pricing and availability

Our menu items, descriptions, images and prices are provided for general information and may change without notice. Images are indicative and actual items may vary. All prices are subject to applicable taxes (including GST) and may differ across outlets and third-party ordering platforms. Availability of any item is subject to stock and may vary by outlet and time of day. We reserve the right to modify or discontinue any item at any time.

5. Orders and ordering channels

Orders may be placed directly with us via phone or WhatsApp, in person at our outlets, or through third-party platforms such as Swiggy and Zomato. Orders placed through third-party platforms are subject to the terms, pricing, delivery and cancellation policies of those platforms. We reserve the right to accept or decline any order at our discretion, including where an item is unavailable or where we suspect fraudulent or abusive activity.

6. Food information and allergens

We take care in describing our food, including whether items are vegetarian or non-vegetarian. However, our items are prepared in kitchens that handle a variety of ingredients, and we cannot guarantee that any item is completely free from allergens or traces of other ingredients. If you have a food allergy, intolerance or specific dietary requirement, please inform us before ordering. You are responsible for ensuring that the items you order are suitable for you.

7. Franchise enquiries

Information about franchise opportunities and any indicative investment figures provided on the Website are for general informational purposes only and do not constitute an offer, solicitation, or guarantee of any business outcome, return or profit. Actual figures, terms and arrangements will be set out in a separate written franchise agreement following due diligence. Any franchise details you submit will be used to respond to your enquiry.

8. Intellectual property

All content on the Website — including the The Appetite Momos name, logo, branding, text, graphics, images, designs and layout — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not use, reproduce or distribute any of our content without our prior written permission.

9. Third-party links and services

The Website may contain links to third-party websites and services (such as Swiggy, Zomato, Google Maps, Instagram and Facebook) that are not operated by us. We are not responsible for the content, policies or practices of any third-party services, and access to them is at your own risk.

10. User submissions and reviews

Any feedback, suggestions, reviews or other content you submit to us is provided on a non-confidential basis. You grant us a non-exclusive, royalty-free, perpetual right to use such content for our business purposes, including marketing, provided we comply with our Privacy Policy. You are responsible for ensuring your submissions are accurate and lawful.

11. Disclaimers

The Website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components, or that the information provided is complete, accurate or current at all times.

12. Limitation of liability

To the maximum extent permitted by applicable law, The Appetite Momos and its owners, employees and partners shall not be liable for any indirect, incidental, special or consequential damages, or any loss of profits, data or goodwill, arising out of or in connection with your use of, or inability to use, the Website or our services. Nothing in these Terms limits any liability that cannot be excluded under applicable law, including in respect of death or personal injury caused by negligence.

13. Indemnity

You agree to indemnify and hold harmless The Appetite Momos and its owners, employees and partners from and against any claims, liabilities, damages, losses and expenses arising out of your breach of these Terms or your misuse of the Website.

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data.

15. Changes to these Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Website after any changes constitutes acceptance of the revised Terms.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Thane, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Website.

17. Contact us

• The Appetite Momos
• Dada Patil Wadi, Opposite Kotak Mahindra ATM, Thane West, Thane 400602
• Email: theappetitemomos07@gmail.com
• Phone: +91 73046 09535